Kylie AI is a service that automates customer service tickets. This is a longer than average episode as Sinan’s interview was too good to be cut down any shorter. We dive in on building models per rep, and how Sinan was able to train a model using public Twitter data so that he could have a customer solution before even stepping into a meeting!

A former Data Science lecturer at Johns Hopkins University, Sinan has written a book for beginners who would like to learn Data Science. His book is practical and we highly recommend it. Check it out